LEGAL NOTICE

Identification details of the owner

The Website of the Instituto Valenciano de Infertilidad – IVI – (hereinafter, the “Website”) is owned by IVI RMA GLOBAL, S.L.U. (hereinafter, “IVIRMA”), with registered address at Calle Colón, 1, 4th floor, (46004) Valencia (Spain), and Tax Identification Number (NIF) B-98879968. The company was incorporated on 29 December 2016 by deed executed before the Notary of Valencia, Mr Ramón Pascual Maiques, and registered in the Valencia Mercantile Registry, Volume 10,221, Folio 19, Sheet V-174,109.

 Intellectual and industrial property

All contents of this website (texts, images, designs, logos, source code, etc.) are the exclusive property of IVIRMA or of third parties who have authorised their use.

The reproduction, distribution, modification or public communication of these contents, whether for commercial or non-commercial purposes, is strictly prohibited without the express prior written consent of the rights holders.

Links to third parties

This website may contain links to external websites. The inclusion of such links does not imply endorsement or recommendation by IVIRMA. We accept no responsibility for the content, accuracy or legality of the linked sites. Access to these links is at the sole responsibility of the user.

Scope of application and governing law

This website is governed by Spanish law. For the resolution of any disputes, the parties expressly submit to the courts and tribunals of Valencia, waiving any other jurisdiction that may apply.

Limitation of liability

IVIRMA shall not be liable for:

  • Damages resulting from the lack of truthfulness, accuracy or updating of content provided by third parties.
  • Technical failures or service interruptions caused by factors beyond our control.
  • Content linked on third-party websites over which we have no control.
  • Computer viruses, system failures or malfunctions arising from the user’s use of the website.

Personal Data Protection

The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR).

  • Personal data collected through the Website will be processed in accordance with the provisions of the Privacy Policy.
  • Users may exercise their rights of access, rectification, erasure, restriction, portability and objection via the email address indicated in the contact section.

Browsing conditions

By accessing or using this website, the user accepts these Browsing Conditions and our Privacy Policy. The user undertakes to:

  • Use the website in accordance with the law, morality and public order.
  • Not carry out unlawful activities such as hacking, spamming or data extraction using automated tools.
  • Provide truthful and up-to-date information when registering.

Amendments

IVIRMA reserves the right to amend this Legal Notice at any time. Any amendments shall take effect upon publication on the website.

PRIVACY POLICY

Below we describe how your personal data are processed and the rights available to you in accordance with the applicable data protection regulations (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, and implementing legislation), hereinafter the “data protection regulations” or “GDPR”.

Data controller and contact details

The entity responsible for processing your data is IVI RMA GLOBAL, S.L.U., with registered address at Calle Colón, 1, 4th floor, (46004) Valencia (Spain).

If you wish, you may contact us by email at: lopd@ivirma.com

Additionally, if you prefer, you may contact the Data Protection Officer via the following email address: DPO@ivirma.com, or by post at the address indicated above, addressing your letter to the attention of the Data Protection Officer.

For what purpose(s) will we process your data and on what legal basis?

Your personal data are processed in accordance with the GDPR, on the legal bases and for the purposes set out below:

Data categories

Purpose of processing

Legal basis / bases

Identification data (email address, telephone number, first name and surname(s)).
Data included in the enquiry submitted

To respond to and follow up on enquiries or requests made through contact channels, including instant messaging, email or other existing communication channels.

Performance or fulfilment of contractual obligations or implementation of pre-contractual measures at the request of the data subject (Art. 6(1)(b) GDPR).
For special categories of data, processing shall be based on the patient’s explicit consent (Art. 9(2)(a) GDPR).

Identification data (email address, telephone number, first name and surname(s)).
Data included in the enquiry submitted

To share your personal data with other IVIRMA Group companies in order to respond to and follow up on enquiries, requests, comments, questions, complaints or any other concerns submitted through the contact form.

Consent of the data subject (Art. 6(1)(a) GDPR).
For special categories of data, processing shall be based on the patient’s explicit consent (Art. 9(2)(a) GDPR).

Identification data (email address, telephone number, first name and surname(s)).
Data included in the enquiry submitted

To send free informational and educational communications via instant messaging, email and post, in particular the patient newsletter.

Consent of the data subject (Art. 6(1)(a) GDPR).

Identification data (address, first name and surname(s), telephone number, email address and postal address).

To manage your participation in the forum and/or blog as a registered user.

Consent of the data subject (Art. 6(1)(a) GDPR).
It is understood that by completing the registration forms, providing the necessary data and posting contributions on the blog/forum, the data subject gives consent to the processing of their data for this purpose.

Identification data (address, first name and surname(s), telephone number, email address).

To send you the newsletter periodically via electronic means.

Consent of the data subject (Art. 6(1)(a) GDPR).

Identification data (address, first name and surname(s), telephone number, email address and postal address).

To manage your registration as a user of the Patient Portal, as well as your access to the various services offered through it.

Consent of the data subject (Art. 6(1)(a) GDPR).
It is understood that by completing the registration forms and providing the necessary data, the data subject gives consent to the processing of their data for this purpose.

Identification data obtained through cookies and pixels (address, first name and surname(s), telephone number, email address and postal address).

To evaluate your activity history, browsing behaviour and use of digital channels through information collected via cookies and pixels.

Consent of the data subject (Art. 6(1)(a) GDPR).

Identification data (first name and surname(s)).
Personal characteristics (gender, nationality, age, date of birth).

To analyse your needs, including segmentation, in order to identify potential campaigns that may be of interest to you.

Where necessary, we will process your personal data to pursue our legitimate interests, provided these do not override your interests or fundamental rights and freedoms.

Identification data (first name and surname(s)).
Personal characteristics (gender, marital status, nationality, age, date of birth).

To obtain, store and manage data protection consents provided, in order to demonstrate compliance with data protection regulations.

Compliance with a legal obligation applicable to the data controller.

Technical device data: IP address, browser type and version, operating system, device settings, language and time zone.

To ensure network and system security.
To provide access and basic functionality.
Content personalisation.
Approximate geolocation.

Legitimate interest of the Controller (Art. 6(1)(f) GDPR).

Browsing data: pages visited, duration of visit, page response times, download errors, interactions with website elements (clicks, scrolls, etc.).

Improvement of the technical performance of the website.
Marketing and behavioural advertising.
Preparation of aggregated statistics.

Legitimate interest of the Controller (Art. 6(1)(f) GDPR).
Consent of the data subject (Art. 6(1)(a) GDPR).

Cookies and similar technologies: unique identifiers to track user activity, store preferences and carry out statistical analysis or personalisation.

Enable basic browsing, session management and access to secure areas.
Store settings such as language, region, colour theme, interface layout, etc.
Provide statistics on user behaviour, access methods, pages visited, detected errors, etc.

Strictly necessary/technical cookies: legitimate interest.
Other non-technical cookies: consent of the data subject (Art. 6(1)(a) GDPR).

Automated individual decision-making and profiling

We do not use fully automated decision-making processes as described in Article 22 of the GDPR. Should such procedures be used on an occasional basis, you will be informed and will have the right to obtain human intervention in the decision-making process.

Within the framework of the healthcare services you request from us, your data may be used to create medical profiles that enable healthcare professionals to determine the appropriate medical protocols to follow, as well as the potential risks to which you may be exposed during the course of the treatments provided.

To whom will your data be communicated?

  • Third-party providers. In order to carry out all the purposes described above, we rely on the collaboration of third-party service providers, including companies within the IVIRMA Group, which may have access to personal data as a result of the performance of contracted services, as well as IT and marketing service providers, among others. In any case, we apply strict selection criteria to these third parties to ensure compliance with their data protection obligations and enter into the corresponding data processing agreements with them. Under such agreements, these third parties undertake to comply with their data protection obligations, in particular to implement appropriate legal, technical and organisational measures, to process personal data only for the agreed purposes, and not to use such data for other purposes or disclose it to third parties.
  • Public authorities. Whenever legally required, we will confidentially disclose your personal data to public authorities where necessary to comply with our legal obligations, together with any additional information required under applicable regulations.
  • Financial institutions. Where strictly necessary for the management of payments and charges arising from the provision of services. 
  • Other IVI Group centres. Where you have given your consent and where such communication is necessary for the proper provision of healthcare and clinical treatment, we will share your personal and medical data with other centres within the IVI Group, including our laboratories. You should be aware that selecting the affirmative option does not imply the automatic transfer of your data to these Group companies; such transfer will only occur where necessary for your healthcare or clinical treatment.

How do we interact with social media?

Our website allows content to be shared via social media platforms such as Facebook, Instagram and YouTube. By using these features, users interact directly with these platforms, which apply their own privacy policies.

Data controllers on social media

When users access or interact with our social media pages, the processing of their personal data is the responsibility of the relevant platform:

How social media buttons work

  • Social media sharing buttons do not send personal data to platforms until the user clicks on them.
  • If the user is logged into their social media account, the platform may link the visit to their profile.
  • If the user is not logged in, the social network may prompt them to log in before allowing the sharing action.
  • The platform may generate cookies or activity logs in accordance with its own terms of use.

International data transfers

  • Some social media platforms may transfer data internationally to countries outside the European Economic Area (EEA), such as the United States.
  • In such cases, appropriate safeguards will be applied in accordance with their privacy policies.

User rights

  • Users may exercise their rights of access, rectification, erasure, objection, portability and restriction of processing directly with each social media platform.
  • Users may also configure their privacy preferences within their profile on each platform.

Conversion tools

The conversion improvement tool (Conversion API) allows us to send information about actions that occur on our website directly from our servers to the platforms with which we work (Meta and Google).

These actions are linked to a tracking identifier (pixel), which processes them as anonymous interactions for IVIRMA. This means that server-side events are used for measurement, reporting and optimisation in the same way as browser events.

Uses of this tool:

  • Measuring the success of our campaigns.
  • Analysing behaviour on our website and performing remarketing.
  • Creating lookalike audiences on Facebook based on user behaviour on our website.

International data transfers

Some of our service providers may access your personal data from third countries outside the European Economic Area (EEA). In such cases, appropriate safeguards will be adopted to ensure an adequate level of data protection. In particular, your personal data may be transferred:

  • To entities located in countries outside the EEA for which the European Commission has adopted an adequacy decision recognising the country or territory as providing an adequate level of protection; or
  • To entities located in countries outside the EEA where no adequacy decision exists, subject to the prior execution of Standard Contractual Clauses approved by the European Commission.

You may request further information on the mechanisms used by emailing: DPO@ivirma.com

How long will we retain your data?

We will process your personal data for as long as it is necessary for the purposes for which it is processed or until you request its deletion, object to the processing or withdraw your consent. After that period, your data will be properly stored and blocked for the applicable retention periods in order to address any potential legal liabilities arising from the processing carried out.

  • Technical and browsing data: retained for a maximum of 2 years, unless a longer statistical analysis is required, in which case the data will be anonymised beforehand.
  • Contact or enquiry data: retained for 1 year from the resolution of the enquiry or request, unless a longer retention period is required by applicable healthcare regulations.
  • Data processed via cookies: depending on the type, will be deleted at the end of the session or after the period indicated in our Cookie Policy.
  • Legal compliance or defence of claims: where required by law or in the context of legal proceedings, data will be retained until such obligations are satisfied.

All data will be securely deleted once the retention period has expired or anonymised where required for statistical or research purposes.

How have we obtained your data?

Personal data processed by IVI has been collected directly from the data subject through the various contact channels provided, such as website forms, emails, telephone calls, instant messaging channels or any other means of communication used to contact us, including instant messaging. These data are provided voluntarily and with your explicit consent, except where another legal basis justifies their processing.

A reference to the Cookie Policy should be included.

What are your rights when you provide us with your data?

You have the right to withdraw your consent at any time, as well as the rights of access, rectification, portability and erasure of your data, restriction and objection to processing, and the right to lodge a complaint with the relevant supervisory authority:
https://edpb.europa.eu/about-edpb/about-edpb/members_en

Where can you lodge a complaint?

By sending a written request to the Data Controller at Calle Colón 1, 4th floor, 46004 Valencia, Spain, or by email to the Data Protection Officer at: DPO@ivirma.com. A standard form is available, which you may request through the same channels. If your request does not meet the necessary requirements, we may ask you to amend it. Likewise, if there are doubts regarding your identity, we may request additional information to verify it.

TERMS AND CONDITIONS OF USE OF THE “IVI” APPLICATION AND WEB ACCESS FOR PATIENTS AND PROSPECTIVE PATIENTS

These Terms and Conditions of Use govern the access to and use of both the application called “IVI” (hereinafter, the APP) and the personal space accessible through the IVI website (hereinafter, the PORTAL), jointly referred to as the SERVICES, owned by IVI RMA GLOBAL, S.L.U. (hereinafter, “IVIRMA”), with registered address at Calle Colón, 1, 4th floor, (46004) Valencia (Spain), and Tax ID No. B-98879968.

Use of the SERVICES automatically confers the status of USER upon anyone who accesses or uses them and implies full and unconditional acceptance of these Terms of Use.

PURPOSE AND DEFINITION OF THE SERVICES OFFERED

The SERVICES allow IVIRMA patients, as well as potential patients who have not yet physically attended the group’s clinics, to access, among others, the following functionalities:

  • Information about clinics, clinical results, prices, and financing options.
  • Request for an initial medical consultation.
  • Registration in the system.
  • Selection of clinic and scheduling of medical appointments.
  • Monitoring of medical treatment (reports, results, medication).
  • Consultation of administrative and financial status.
  • Identification of the assigned medical team.

IVIRMA may modify, expand, remove, or update the functionalities available in the APP or PORTAL at any time for technical, operational, regulatory, or strategic reasons.

USER STATUS AND REGISTRATION

Access to certain functionalities of the PORTAL and the APP will require prior registration by the USER through the forms provided for this purpose.

The USER declares and guarantees that:

  • They are over eighteen (18) years of age.
  • The data provided during the registration process is truthful, accurate, and up to date.
  • They will keep the information provided updated.

If inconsistencies, duplications, or issues are detected in the data, IVIRMA may require additional identity verification before granting access to certain functionalities.

The USER is responsible for maintaining the confidentiality of their access credentials (email, password, and, where applicable, verification codes). In case of loss, theft, or suspected unauthorized use, they must immediately notify IVIRMA through the designated support channels.

The USER shall be liable for any damages resulting from negligent or improper use of their credentials.

PROPER USE OF THE SERVICES

The USER undertakes to use the SERVICES diligently, lawfully, and in good faith, refraining from:

  • Engaging in activities contrary to the law, morality, or public order.
  • Introducing viruses, malware, or any other harmful systems.
  • Accessing third-party systems or data without authorization.
  • Using the SERVICES for unauthorized commercial purposes.
  • Infringing intellectual or industrial property rights.

IVIRMA may suspend or cancel USER access in the event of a serious breach of these Terms.

STATEMENTS AND LIMITATION OF LIABILITY

IVIRMA will operate the SERVICES with a reasonable degree of professionalism and diligence consistent with their healthcare and technological nature.

However, IVIRMA does not guarantee:

  • Uninterrupted availability of the SERVICES.
  • The complete absence of technical errors.
  • Absolute immunity from cyberattacks or force majeure events.

IVIRMA shall not be liable for:

  • Damages arising from negligent use of credentials by the USER.
  • Interruptions due to technical maintenance or causes beyond its reasonable control.
  • Costs arising from Internet or mobile network access.

In no event shall the limitations of liability set forth in these Terms affect the rights granted to the USER under mandatory consumer protection laws.

HEALTH WARNING

The PORTAL and the APP are tools for informational and healthcare management support.

They do not replace in-person medical consultation nor do they constitute an emergency healthcare service.

In the event of a medical emergency, the USER must immediately go to the appropriate healthcare center.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All intellectual and industrial property rights over the content, designs, texts, images, software, and other elements comprising the SERVICES belong to IVIRMA or to third-party licensors.

The USER may use them exclusively for personal and private purposes related to their healthcare relationship.

Any reproduction, distribution, public communication, transformation, or exploitation without prior written authorization from IVIRMA is prohibited.

PERSONAL DATA PROTECTION

IVIRMA acts as the Data Controller of the personal data provided by the USER in the context of the use of the SERVICES.

The data will be processed in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD), and other applicable regulations.

The purposes of processing include:

  • Registration and authentication management.
  • Management of medical appointments.
  • Clinical follow-up.
  • Administrative and financial management.
  • Handling inquiries.
  • Compliance with legal obligations.

The legal basis for processing will be the performance of the healthcare relationship, compliance with legal obligations, and, where applicable, the data subject’s consent.

IVIRMA will adopt appropriate technical and organizational measures to ensure the security, confidentiality, and integrity of personal data.

IVIRMA may engage technological providers acting as data processors in accordance with Article 28 GDPR, including cloud service providers, ensuring in all cases appropriate contractual and security safeguards.

The USER may exercise their rights of access, rectification, erasure, objection, restriction, and data portability by contacting the Data Protection Officer at: DPO@ivirma.com.

MODIFICATION OF THE TERMS

IVIRMA may modify these Terms for legal, technical, operational, or strategic reasons.

Modifications will be published in the PORTAL and, where appropriate, notified to the USER.

Continued use of the SERVICES will imply acceptance of the modifications.

DURATION AND TERMINATION

Access to the SERVICES is indefinite in duration.

The USER may unsubscribe at any time.

IVIRMA may suspend or cancel access in the event of a serious breach or for justified technical reasons.

APPLICABLE LAW AND JURISDICTION

These Terms are governed by Spanish law.

If the USER qualifies as a consumer and resides in a Member State of the European Union other than Spain, they shall not be deprived of the protection granted by the mandatory provisions of the law of their country of habitual residence.

For any dispute, the parties submit to the Courts and Tribunals of Valencia (Spain), unless mandatory applicable law provides otherwise.

The SERVICES may be accessible from different countries. The USER is responsible for ensuring that their use complies with the applicable local regulations in their jurisdiction.

In the event of any discrepancy between translated versions, the Spanish version shall prevail.