Quality and continuous improvement
Quality and continuous improvement
One of our priorities at IVI is giving personalized care to all couples with infertility problems, as we consider them to be the centre of our activity.
Quality and innovation can be found in all of the various areas of IVI through:
- World-renowned professionals: at IVI our patients have access to the knowledge and the professional experience of many well-known specialists who have won awards on the international scene for their scientific work and their clinical results.
- Ongoing care: at IVI we provide constant care. We have more than 1000 employees who give patients personalised care, ensuring the clinical quality of all of our services. We also have integrated and up-to-date databases that allow us to know, any time that you need us, who you are, your situation, your specifics and exactly what stage of treatment you are at.
- Excellent personal treatment: we are very aware that we are not treating medical problems; we are treating people. Moreover, the patient satisfaction surveys that we have been doing for several years help us to improve from day to day and confirm our patients’ level of satisfaction.
Continuous improvement
One of the improvement mechanisms at IVI is the development of a quality management system, in accordance with the requirements of the international standard on quality UNE EN ISO 9001, in which IVI has been certified since April 2007. The Quality Management System model adopted by IVI assisted reproduction clinics is based on strategic, key and support processes, details of which are provided in the Quality Manual.
Questions about Quality and continuous improvement
Is there any kind of audit process at IVI?
Yes. Our processes are accredited in accordance with international standard ISO 9001, and not just some laboratory processes, but all medical, administrative and maintenance processes in our assisted reproduction clinics. Annual external audits ensure the quality of our actions; however, for us, the best guarantee of quality continues to be the thousands of baby boys and girls born each year thanks to our efforts.
Does GRUPO IVI have a quality policy?
Yes. For further information: Quality Policy.